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Open the Privacy Policy for Your Account

At tolejitu, our privacy policy explains what we collect from your account, device, cookies, and payment records, and how that data helps us handle support, security, and changes…

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tolejitu Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This page sets the rules for how we collect, use, store, and share data when you open and use your account. We keep the scope narrow: profile details, login and device signals, cookies, support chats, and payment traces from DANA, OVO, GoPay, and QRIS. We use

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that data to run the account, answer a request, and check disputed activity. We do not use it for anything outside account care, security checks, or service delivery. Where local law permits, we may keep records for a defined retention period so we can complete audits,
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handle disputes, or restore access after a verified request. If access or deletion depends on local law, we will explain the limit before we act.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Switch to the Right Contact Path

If you want a copy, correction, or deletion request, reach us through live chat, email, or the account form, and we will match your message against the contact details on file. Our privacy team handles requests daily from 09:00-23:00 WIB, and we keep one case thread so you do not have to repeat the same facts. If your request touches DANA, OVO, GoPay, or QRIS records, add the date and the last four digits where relevant.

Team online

Live Chat

Use live chat when you need a quick answer about cookies, login logs, or a support chat record. We are available daily from 09:00-23:00 WIB, and we attach the case to your registered email.

Email Request

Send [email protected] from the email on your account if you want a written trail. Include your request type, the date range, and any DANA, OVO, GoPay, or QRIS reference you want checked.

Account Form

Open the account form if you need to update profile data, ask for access, or flag a mismatch. The form helps us confirm ownership before we change anything tied to your record.

DATA CARE

Explore Safeguards Around Your Records

We limit access to people who need the data to run your account, answer support, or investigate a security issue.

Data Handling

We collect only the fields needed for account care: name or alias, contact details, login events, device type, and the…

Cookie Use

Cookies keep the session active, save your display settings, and help us detect repeated login failures.

Account Security

We log password resets, new-device logins, and changes to contact details.

Retention Window

We keep records only for the period needed to manage your account, settle a case, or meet legal retention rules.

Change Requests

To request a correction, send the registered email, the exact field you want changed, and any supporting date or receipt.

Contact Path

For privacy matters, use live chat, the email listed in support, or the account form.

Open Common Privacy Questions

These questions cover the parts of privacy policy that matter when you open an account, connect DANA, OVO, GoPay, or QRIS records, or ask for a change. If your request depends on local law, we will say that plainly and route you to the right contact path. Keep your registered email handy so we can match the record quickly.

We collect the details needed to create and protect your account, such as your contact email, login history, device type, and support messages. If you connect DANA, OVO, GoPay, or QRIS activity, we keep the related traces for account care.

Cookies help us keep you signed in, remember your language choice, and notice unusual access. They also shorten repeat logins on the same device, though clearing them may ask you to sign in again.

We share payment records only when a support case, fraud check, or legal request requires it. DANA, OVO, GoPay, and QRIS records stay limited to staff and service partners who need them.

We keep records only as long as needed for account handling, case history, and payment checks, then remove or archive them where local law permits. Open cases may keep logs longer until they close.

Yes. Send the request from your registered email, describe the field or file that needs attention, and we will confirm ownership before acting. If a legal hold applies, we will explain the limit clearly.

Use live chat, email, or the account form. We reply with the next step, the case reference, or a clear reason if we need more details before we change anything.

Open the Privacy Policy for Your Account

Switch to the Right Contact Path

Live Chat

Email Request

Account Form

Explore Safeguards Around Your Records

Data Handling

Cookie Use

Account Security

Retention Window

Change Requests

Contact Path

Open Common Privacy Questions

01 What data do you collect when I open an account?

02 Why do you use cookies on my browser?

03 Do you share payment records with anyone else?

04 How long do you keep my data?

05 Can I ask for a correction or deletion?

06 How do I contact you about privacy?

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